As well as paying for an alternative flight home, the family also had to pay for emergency medication, accommodation, clothing, and essentials in one of Europe’s most expensive cities.
Graeme Brown told BBC Scotland News his family were given “quite an interrogation” by passport control staff when they checked in for their replacement Jet2 flight home.
He said the security system showed the family had been stamped as leaving Austria on Friday.
Mr Brown also said Jet2 staff later described the non-removal of their luggage from the Ryanair flight as “a major security breach”.
According to flightstats.com, external, the initial flight left Vienna almost two hours and 40 minutes behind schedule, and landed almost two-and-a-half hours late.
Ryanair policy, external states that passengers could be entitled to compensation if their flight is delayed by three or more hours.
The family said the airline denied any liability for the incident, instead blaming the airport’s special assistance staff.
They said they have not received an apology or formal explanation for the incident.