Airport passengers in the UK have warned 83 per cent don’t know about a new security rule. UK flight passengers and holidaymakers jetting off abroad face a new rule while heading through security and getting to the departure lounge.
New scanners from June 1 will allow passengers to take two litres of liquids onboard planes in their hand luggage and keep items like laptops in their bags. Anton Radchenko, founder and CEO of AirAdvisor, said: “Considering this rule holds significant importance and will redefine how we travel, people should be aware of it.”
“If you’re travelling through any of these airports, the old rules will still apply to you even if you’re travelling to/from London City, Newcastle, and Teesside, which have scrapped the 100ml liquid rule,” said Anton. “Passengers flying on this route must be careful and aware that old rules will still apply this summer.”
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“I don’t think airlines are prepared for it,” said Anton. “Airlines are also to blame for this confusion because they hardly keep their passengers informed with relevant updates.” Frustration with good customer service was apparent in the survey, with 77% of respondents thinking that airlines’ customer support service, is bad.
“Unless airlines communicate proactively with their passengers and inform them that the old hand luggage rules will stand in place this summer, there will be confusion. Ideally, they should send SMS [messages], emails, and call alerts to ticket-holders and previous passengers alike.”
Hr went on: “Apart from proactive communication, I recommend airlines leverage social media channels like Facebook, Instagram, and Twitter to spread the message to the general audience and create awareness. Airlines should also make use of help desks to assist passengers, as not all will have access to social media.
“Considering it’s busy summer travel season, airlines and airports should be prepared with more customer support staff to avoid confusion, save time, and streamline the airport security process.”