Morrisons shoppers have been unable to access loyalty card discounts, with some left unsure whether their Christmas orders will arrive on time after the supermarket chain was hit by IT problems.
The retailer apologised to customers for the “system issues” after many could not apply the lower More loyalty card prices at the till, adding that some click-and-collect orders had also been affected.
The problems mean More card customers who have Fivers coupons, which customers get when they have saved up 5,000 points, can only redeem them in store as they must be entered manually by a shop assistant.
“If More card prices are not registering, we will apply a 10% discount to the customer’s entire shop,” a Morrisons spokesperson said.
The Morrisons website appeared to be down on Monday morning, with error messages on some pages, including the login.
Some home delivery orders may arrive late “and we will be communicating directly with those customers affected”, the spokesperson added.
Click-and-collect customers should wait for an email confirming their order is ready to collect before going to stores.
Shoppers voiced their anger on social media at the “chaos” in Morrisons, with some saying they had missed out on large discounts and others fearing they may have to cancel their Christmas dinners if their order does not arrive on time.
One user on X wrote: “Very frustrated that the More Card isn’t working this morning. NO Discounts on my shopping. Had to pay way more than expected!! Not happy at being rewarded for today’s missing discounts in points.”
Another wrote: “I got an email saying there was an issue with my delivery so it would be late, and now I can’t even log in. I booked this slot months ago and [I’m] seriously concerned I’m going to be without food for Christmas!”
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Customers who have saved up their points all year to use on their Christmas shop will be “very disappointed at check out”, another user said.
The supermarket said: “We sincerely apologise to our customers for this inconvenience.”