Moe’s Home Collection has launched two innovative features to help elevate the online shopping experience: real-time live chat support and a user-friendly instant swatch ordering system, according to a news release.
These strategic enhancements are a testament to their commitment to providing seamless and efficient customer interactions and dedication to delivering best-in-class service, company officials said.
“Our passion for innovation comes from a very personal place — we believe in people first,” said Megan Fischer, COO of Moe’s Home Collection. “We’re not just implementing new features; we’re cultivating an environment where people are heard, needs are met, and service excellence is the norm. I’m genuinely excited for our customers to experience the care and dedication firsthand.”
Live Chat Support With a Human Touch
As part of their ongoing commitment to being accessible, thoughtful and easy to work with, Moe’s is introducing their new live chat support. This feature, available during business hours of 8:30 a.m. – 4 pm PST, Monday through Friday, ensures an immediate human interaction for personalized assistance, mirroring the attentive service one would expect in person, according to a news release.
Streamlined Selection With Instant Swatch Ordering
With the new instant swatch ordering system, company officials said customers can request swatches of their chosen SKUs to be delivered directly to them in three clicks, which not only simplifies the selection process but also helps customers to make informed decisions quickly.