A global IT outage is affecting major services including airlines, banks, healthcare and broadcasters across the world.
It is believed the meltdown is related to an issue at the software company Microsoft and global cybersecurity firm Crowdstrike – although it is unknown if it is the same problem that is affecting airports and train services across the globe.
Microsoft said on Friday morning that it was continuing to address the “lingering impact” of its 365 applications and services that are in a “degraded state” while Crowdstrike said in an automated message that it was aware of reports of crashes.
Follow live: Major services across the world affected by outage
Here’s what we know has been impacted so far. The list will be updated as we find out more.
Healthcare:
NHS England says the “majority of GP surgeries” are affected – many have been unable to book appointments or access patient records
Independent pharmacies – some are unable to access prescriptions and medicine deliveries have been affected
No known impact on 999 or emergency services
Israel says 16 hospitals have been affected by the outage there
Airports:
Heathrow – flights “operational” but there are delays
Luton – using manual systems for check-in services
London Gatwick – warning of delays
Manchester – check-in taking longer for some airlines
Edinburgh airport – longer wait times due to outage
Stansted Airport – check-in services being done manually
Liverpool Airport – airlines affected
Birmingham Airport – some delays at check-in
Belfast Airport – whiteboard being used to provide flight details
Berlin Brandenburg Airport in Germany
All Spanish Airports
Amsterdam Airport Schiphol
Budapest Airport
Sydney Airport in Australia
Singapore’s Changi Airport
Hong Kong Airport
Narita Airport in Japan
Prague Airport in Czechia
Melbourne Airport in Australia
Zurich Airport in Switzerland
Swissport – one of the world’s biggest ground handling services for airports, check-ins, and baggage – has also been impacted.
Traffic control provider National Air Traffic Services has not been affected
Trains:
Avanti West Coast
Gatwick Express
Great Northern
c2c
Great Western Railway
Hull Trains
London Northwestern
Lumo Railway
Northern Railway
Southern Railway
Thameslink
TransPennine
West Midlands Rail
Merseyrail
Transport for Wales
Malaysia’s railway operator KTMB
Airlines
Today was expected to be the busiest day for flight departures, but the following airlines are impacted by the tech outage:
UK and Ireland
Ryanair
Jet2
Europe
Wizz Air (Hungary)
KLM (Netherlands)
Eurowings (Germany)
Swiss International Airlines
Turkish Airlines
United States
Delta Air Lines
American Airlines
United Airlines
Allegiant Airlines
Australia
Virgin Australia
Jetstar
Qantas
India
SpiceJet
Akasa Air
Indigo
Air India Express
Vistara
Asia
Jeju Air (South Korea)
HK Express (Hong Kong)
Spring Airlines Japan
AirAsia
Philippines
Singapore Airlines
Cathay Pacific
Ferry services
Port of Dover – people told to expect longer waiting times
Emergency Services:
911 lines in Alaska, Arizona, Indiana, Minnesota, New Hampshire, and Ohio
Broadcasters:
Sky News UK
Sky Sports News
ABC News in Australia
CBBC – the BBC children’s channel
Banks:
Nationwide
Santander
Lloyds
HSBC
NatWest
Bendigo Bank in Australia
Adelaide Bank in Australia
Capitec Bank in South Africa – services restored after disruption
Supermarkets:
Waitrose
Morrisons (reportedly fixed now)
Coles Supermarkets in Australia
Retailers:
Waterstones – book shop has switched to cash only
Wetherspoons – cash only and app down
Financial:
London Stock Exchange News Platform (RNS)
Hong Kong Express Airways passengers queue at counters in Hong Kong International Airport. Pic: Reuters
Football clubs
Manchester United – ticket release postponed
Hibernian Football Club – general ticket sale delayed
More could follow suit as the following clubs around the English Football League reported issues this morning:
Blackburn
Bolton
Bradford
Chesterfield
Huddersfield
Leyton Orient
Lincoln
Plymouth
Preston
Rotherham
Walsall
Online apps
Ladbrokes bookmakers
Schoolcomms – an “all-in-one parent app”
What hasn’t been impacted?
UK government IT infrastructure
Supermarkets Asda and Iceland
Metropolitan Police
London Fire Brigade
Transport for London services
The UK ATM network
Visa card payments
Mastercard payments
No Chinese airlines affected