- Apple has identified an iPhone 14 Plus issue
- It’s the first iPhone service program since 2021
- You can check your eligibility online
While we gave it plenty of praise in our iPhone 14 Plus review, the iPhone 14 Plus is apparently susceptible to a certain rear camera flaw, Apple has admitted – and if it’s affecting you, you can get your handset repaired free of charge.
It’s been three years since we had an iPhone service program (where Apple admits an issue and will sort it out for you), but as 9to5Mac has spotted, there’s now officially one for a “rear camera issue” on the iPhone 14 Plus – which Apple still sells online.
The good news is this is only going to apply to a “very small percentage” of iPhone 14 Plus models, according to Apple. Specifically, the problem is having no preview shown on screen when you’re using the rear camera on the handset.
iPhone 14 Plus handsets manufactured between April 10, 2023 and April 28, 2024 are the ones that may have the glitch: Apple has provided a serial number checker so you can quickly see whether or not your iPhone is included.
What happens next
If you do have an iPhone 14 Plus that’s flagged up as problematic via the serial number checker, you can take it into any Apple Store or any Apple Authorized Service Provider to get your phone repaired, free of charge.
Alternatively, you can contact Apple about sending your phone in for repair through the post. Follow this link to find the relevant page on the Apple Support website, which gives you options for scheduling an in-store repair or sending off your handset.
If Apple determines your iPhone 14 Plus is one of the devices affected, and you’ve already paid to have the issue fixed, you can get a refund (follow this link for that). You can make a claim up to three years after the first purchase of the iPhone.
There are some steps to follow if you’re sending your iPhone in to be repaired, whether for this or any other issue. You need to make sure everything is backed up, and turn off the Find My service, as well as removing active cards in Apple Wallet.