Internet users have unleased their fury at Microsoft after a technical glitch has disrupted several services today, including its search engines.
A major outage struck Bing.com and DuckDuckGo early Thursday morning, with users still reporting issues more than seven hours later.
The outage also impacts ChatGPT and Ecosia, according to reports. Despite Google‘s dominance in the world of web searching, Bing’s API has numerous high profile clients.
Frustrated users have taken to the X social media platform to complain about the glitch, alleging that a ‘browser in this day and age should never go down’.
One tech fan said the outage is ‘returning us all to the Stone Age’ and another joked that multiple search engines being down means doomsday must be approaching.
The message that greeted Bing Users in the early hours of Thursday
DuckDuckGo’s statement regarding the outage posted at 9:21am GMT
In various reports on X, users said that they were either greeted with a blank page or a 429 HTTP code error when they attempted to log on.
Users claimed that both Bing.com and DuckDuckGo were loading but neither were producing search results when a query was typed.
‘Bing’s and the kindred services are down. It feels so frustrating not to have access to chatgpt or copilot even for a few hours!’ one X user wrote of the outage.
‘Can someone check if the hamsters running the wheels went on strike?’ Microsoft MVP Michel de Rooij tweeted.
‘Bing and duck duck go are down, essentially returning us all to the Stone Age where the only way to respond smugly to someone is if you actually know what you’re talking about,’ added another.
‘Surely a browser in this day and age should never go down or have any technical issues!’ one user stated.
Another joked: ‘All the search engines seem to be down? Is this The Rapture?’
Search engine users have taken to X to express their frustration over the outages
Downdector.com says that there was spike in outage reports for Bing.com just after 2am eastern time, at the same time DuckDuckGo was also reported as down.
DuckDuckGo issued a brief statement on X. Users were greeted with an error page featuring a panda on Bing.com with the message: ‘It’s not you, it’s us.’
‘Announcement: We’re currently experiencing an issue with DuckDuckGo Search that might prevent you from getting results. Thanks for your patience while we get our ducks in a row…,’ the company said.
On the X account Microsoft365 Status, the company said they were ‘investigating an issue where users may be unable to access the Microsoft Copilot service. We’re working to isolate the cause of the issue.’
The source of the problem has not yet been identified, but DuckDuckGo said its team is ‘working on fixing this outage’ and thanked users for their patience.
As of 7.30am, DailyMail.com was able to successfully conduct a search on Bing. DuckDuckGo’s search engine loaded, but had an ‘error displaying the search results’.
The Bing outage was first reported around 2.00am eastern time
This map shows the regions most impacted by the Bing.com outage on Tursday morning
DuckDuckGo is a privately held company. In September 2023, founder Gabriel Weinberg disclosed that it brings in around $100 million in annual revenue while handling just 2.5 percent of US search queries.
By comparison, Google’s parent Alphabet has revenues of close $240 billion. During a congressional testimony last year, Weinberg confirmed that much of DuckDuckGo’s search capability originated with Microsoft’s Bing search engine and was not homegrown.
The company had allowed Microsoft to track some DuckDuckGo users until a security researcher flagged the practice in 2022.
Microsoft’s last major outage occurred in January 2024 when the tech giant’s Teams brand went down in North and South America.
Teams is a messaging and videoconferencing app with over 320 million monthly average users.
That same month, Microsoft confirmed that a Russian state-sponsored group hacked into its corporate systems on Jan. 12 and stole some emails and documents from staff accounts.
DuckDuckGo, which accounts for about 2.5 percent of search queries in the US, remained down in the early hours of Thursday
This map shows were DuckDuckGo outages and problems have been reported this morning
The Russian group was able to access ‘a very small percentage’ of Microsoft corporate email accounts, including members of its senior leadership team and employees in its cybersecurity, legal, and other functions, the company said.
Microsoft’s threat research team routinely investigates nation-state hackers such as Russia’s ‘Midnight Blizzard,’ who they say is responsible.
The company said its probe into the breach indicated the hackers were initially targeting Microsoft to learn what the technology giant knew about their operations.
The company said the hackers used a ‘password spray attack’ starting in Nov. 2023 to breach a Microsoft platform. Hackers use this technique to infiltrate a company’s systems by using the same compromised password against multiple related accounts.