Furious customers are set to be left thousands of pounds out of pocket after major retailer Carpetright said it is no longer accepting customer refunds as it heads towards administration.Â
More than 1,800 jobs and 272 stores are at risk after the company filed a notice of intention to go into administration at the High Court today.  Â
Now, in a voice note to staff the Carpetright’s CEO revealed the company would no longer be accepting customer refunds, The Times has reported.Â
Kevin Barrett, 54, warned this would likely cause a ‘lot of disruption and customers getting nervous’.
He added that Carpetright was committed to ensuring as few customers and staff are affected as possible.Â
Nevertheless furious customers took to social media to express their concerns about the company’s intention to go into administration.Â
David Wright posted on X: ‘I want a refund on my £1,500 carpet as I don’t trust you now you have gone bust.Â
‘I need a company who’s still in business.’Â Â
Major retailer Carpetright has filed a notice of administration putting all of its 272 stores and up to 3,000 jobs at risk
The firm has lined up PricewaterhouseCoopers (PwC) as administrators as it looks to secure the long-term future of the company.
It comes after it was revealed earlier this week that Carpetright had been put up for sale.Â
Today the company, which is one of the country’s biggest floor-covering retailers, filed a notice of intention to go into administration at the High Court.
This will give Carpetright ten days of protection as it continues to look for a buyer.Â
Carpetright’s notice of administration comes amid the slumping of sales in the furniture and retail industry as consumers have been hit by the cost-of-living crisis.Â
The company was also targeted by a ‘software attack’ in April which increased financial pressures, The Sun reported.Â
Hackers targeted the company HQ in Purfleet, Essex, sending malware to gain unauthorised access.
Carpetright’s network was taken offline due to the cyber attack but bosses insisted that the virus was isolated before any data was swiped.
Staff and hundreds of customers were affected by the malicious virus with employees unable access their payroll information.
A source said at the time: ‘Some staff networks were taken down including the portals that workers use to book time off and look at payslips.
‘It happened abruptly and was worrying because customers couldn’t get through to helplines.
‘Everything at HQ was taken offline as that was the best way to stop the attack spreading to customer data.’
Carpetright was founded by Lord Harris of Peckham in 1988 and was taken off the stock market in 2019 by its biggest investor, Meditor.
Earlier this year, the company brought in restructuring experts Teneo to consider cost-cutting measures.Â
Kevin Barrett, CEO of Nestware Holdings, said: ‘We remain focussed on securing external investment to ensure as few customers and colleagues are impacted as possible.
‘They are our main priority and we are taking all appropriate action to make sure they are informed and supported through this process.Â
‘We have begun promising conversations with interested parties that are moving in the right direction, encouraging us that Carpetright has a viable future.’
Carpetright stores at risk of closure
 Channel Islands
 GuernseyÂ
Jersey
ScotlandÂ
Dunfermline
Glenrothes
KirkcaldyÂ
Edinburgh
Edinburgh – Hermiston Gait
Livingston
StraitonÂ
Bishopbriggs
 Glasgow
 Irvine
 Paisley
Aberdeen
Aberdeen – Bridge Of Don
InvernessÂ
PerthÂ
AyrÂ
Dumfries
Elgin
Uddingston
Dumbarton
England
Coventry – Alvis Retail Park
Coventry – Airport Retail Park
Birmingham – Erdington
Oldbury
 Solihull
 Wednesbury
 Wolverhampton
 Cwmbran
 Newport
 Andover
 Fareham
 Farnborough
 Havant
 Portsmouth
 Southampton – Hedge End
Southampton – Nursling
 Waterlooville
 Winchester
 Bracknell
 Newbury
 Reading – Reading Gate Retail Park
 Slough
 Wokingham
 Friern Barnet
 London – Beckton
 London – Walworth
 London – Camden
 London – Charlton
 London – Clapham Common
Colindale –Â Croydon
 London – Ealing Common
 East Sheen
 Edmonton
 London – Hammersmith
 London – Holloway
 New Malden
 London Old Kent Road
 London – Staples Corner
 London – Streatham
 West Drayton – Clearance Store
 London – Whetstone
 Wimbledon
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Barrow-in-Furness Epsom
FarnhamÂ
Guildford
 Reigate
 Sutton
 Walton-on-Thames
 Woking
 Leeds Birstall
 Keighley
 Guiseley
 Leeds – Kirkstall
 Wakefield
 Kettering
 Northampton
 Wellingborough
 Camborne
 Truro
 Basildon
 Braintree
 Chelmsford
Chelmsford Within Furniture Village
Clacton-on-Sea
Colchester
 Harlow
 Harwich
Rayleigh
 Romford – Gallows Corner
Romford – Rom Valley Retail Park
Chadwell Heath
 Southend
 West Thurrock
 Brentford
 Enfield – Furniture Village
 Feltham
 South Ruislip
 Staines
 Teddington
 Barnstaple
 Exeter
 Newton Abbott
 Plymouth
 Torquay
 Chippenham
 Devizes
 Salisbury
 Swindon – Bridgemead Retail Park
 Trowbridge
 Ashford
 Bromley
 Canterbury
 Dartford
 Gillingham
 Gravesend
 Maidstone
 Orpington – Sevenoaks Way
 Sittingbourne
 Tonbridge
 Tunbridge Wells
 West Wickham
 Chesterfield
 Derby
 Barrow-in-Furness
 Carlisle
KendalÂ
 Whitehaven
 Durham
 HartlepoolÂ
Burton-on-Trent
Cannock
Stoke-on-Trent
TamworthÂ
Liverpool
Wallasey
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 Altrincham
 Chester
CreweÂ
 Warrington
 Blackburn
 Blackpool
 Lancaster
 Preston
 Dereham
 Norwich
 Norwich – Sprowston
 Thetford
 Chichester
 Crawley
Crawley within Furniture Village
East Grinstead
Haywards Heath
 Horsham
 Ashington
 Berwick-upon-Tweed
 Blyth
 Cramlington
 Mansfield
Nottingham – Castle Meadow Retail Park
Nottingham – Arnold
 Worksop
 Bath
 Frome
GlastonburyÂ
 TauntonÂ
Weston-super-Mare
YeovilÂ
Hemel Hempstead
Letchworth
Stevenage
Watford
Welwyn Garden CityÂ
Ashton-under-Lyne
Bolton
 Cheadle
Manchester – Trafford Park
Manchester White City
 Stockport
Hull – St Andrews Quay
 Hull – Clough Road Retail ParkÂ
Evesham
Redditch
WorcesterÂ
Oswestry
Shrewsbury
TelfordÂ
Leicester
Market Harborough
Bury St Edmunds
Ipswich – Anglia Park
Ipswich – Euro Retail Park
 Lowestoft
 SudburyÂ
Cambridge
Huntingdon
Newmarket
Peterborough
WisbechÂ
Aylesbur
Gerrards Cross
High Wycombe
High Wycombe – Loudwater
Milton Keynes
 Isle Of Wight
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Abingdon
Banbury
OxfordÂ
Lincoln
Stamford
Sheffield – Drakehouse Retail Park
Sheffield – Atkinsons Dept Store
Sheffield – Meadowhall Retail ParkÂ
Bristol
Bristol – Longwell GreenÂ
Brighton
Eastbourne
Hastings
Hove
Newhaven
GatesheadÂ
North Shields
WashingtonÂ
Christchurch
Dorchester
Poole
Weymouth
Cheltenham – OutletÂ
Nuneaton
RugbyÂ
Northallerton
YorkÂ
Bedford
Dunstable
Hereford
Bolton within Furniture Village
York – Clifton Moor Retail Park
WalesÂ
Swansea – Llansamlet Enterprise Park
Llanidloes – Hafren FurnishersÂ
Aberystwyth
Carmarthen
Haverfordwest
BridgendÂ
Cardiff
Culverhouse CrossÂ
Llandudno
Wrexham
 Caerphilly
 Northern IrelandÂ
Belfast
Newtownabbey
Republic of Ireland
 Naas
 Kilkenny
 Leopardstown
 Liffey Valley
 Swords
 Tallaght
 Wexford
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Furious customers are left thousands out of pocket as Carpetright boss says firm is no longer accepting refunds as it heads towards administration – see if your local store is on the at-risk list
