Call handler: 911 where’s your emergency?
Caller: Hello, good day, I just called but got cut off. I’m calling from the hotel CasaSur Palermo, Costa Rica [St] 6032
What’s happening at that location, sir?
Well, we’ve got a guest who has had too many drugs and alcohol and, well, when he is conscious he is trashing the entire room and we need you to send someone, please
He is under the effect of alcohol and drugs, is he, sir?
Yes, correct
You said Costa Rica St at which location?
Costa Rica 6032
That’s between Arevalo and Cramer?
Yes
You said it’s a hotel? What’s it called?
CasaSur Palermo, and we need you to send someone urgently because, well, I don’t know whether his life, may be in danger, the guest’s life. He is in a room with a balcony and well, we’re a little afraid that he…
Since when has he been there or is this a long-stay hotel?
He’s been here for two or three days.
Understood, you wouldn’t know any other details because you can’t get in, right?
No
We’ll notify the SAME (medical emergency) staff as well, yes?
Yes, what I’m asking is for someone to come urgently because, well…
We’ve notified SAME. Any other details you can provide. Who are you, are you in charge?
I am in the chief receptionist.
In charge at the location?
Yes, yes.
We’ve now reported this. What’s your name, sir?
Esteban.
We’ve reported it.
Ok
Thanks for calling, you can free up the line now.
Are you sending the police as well or not?
The police and the local – wait give me a second – the local authorities and the SAME.
No, no, just the SAME. Just the SAME.
Understood, don’t worry, we’ve reported it.
Yes, perfect, many thanks.
You told me that [the guest] is under the influence of drugs and alcohol and the SAME doesn’t go in alone.
The SAME doesn’t go in alone? Ok, ok.
No, it’s reported [to the police] regardless. If the police arrives you explain [what’s going on] and if they need the SAME, they call them.
Good, ok. Perfect.
We’ve made the report, have a good day, sir.
Good, thanks, same to you.