Engineers were delayed in fixing an air traffic control meltdown that stranded more than 700,000 passengers because a critical member was working from home, an inquiry has concluded.
The whole UK network collapsed on the August bank holiday last year. It was one of the busiest travel days of the year, but the on-call expert was unable to log on to the system remotely.
More than 2,000 flights were cancelled and some passengers were not able to get home for seven days after the IT failure, which was caused by a glitch in processing a rogue flight plan.
The disruption to flights spread chaos to schedules around the world
LUCY NORTH/PA
An independent report commissioned by the Civil Aviation Authority (CAA) has highlighted a litany of errors at Nats, the air traffic control service. They include: engineers working