Faye Travel Insurance Review 2024

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At its core, Faye Travel Insurance is the first fin-tech startup providing a modern take on travel insurance. Our Faye travel insurance review finds the company prides itself on offering a fully digital experience. This digital push means its consumers can buy a policy, submit claims, and receive payouts seamlessly through a mobile app.

Faye puts your travel insurance options in the palm of your hand. However, everyone’s travel insurance needs differ. Online access is only one of the things travelers look for. So it’s essential to read the fine print before you pay for the best travel insurance for your needs. Here’s a closer look at what you need to know before buying a Faye travel insurance plan.

Introduction to Faye Travel Insurance

Faye is a fairly new competitor in the travel insurance industry, operating since 2019. It offers one base travel insurance policy with quite a few additional coverage options, such as pet care expenses, vacation rental damage protection, and adventure sports protection. You’ll manage your policy, file claims, and communicate with customer service and travel assistance through Faye’s mobile app. 

Faye’s “whole trip” travel insurance policy covers all the fundamentals with fairly high coverage limits. That said, its premiums are on the high side. It has particularly high rates for younger travelers relative to its competitors, which is a shame, since its tech-focused approach to travel insurance seems geared towards younger travelers.

Types of Policies Offered by Faye Travel Insurance 

Faye starts with one base plan, boasting that it provides “whole trip” travel insurance to protect “your trip, your health, and your stuff.” It also offers riders to customize your coverage for a fee.

Here’s what’s included in the base plan:

Additional coverage options from Faye

In addition to the base plan, Faye offers a robust selection of riders or supplemental policies buyers can add to the plan for an additional cost. The riders are the same in the U.S. and abroad.

These include:

• Adventure and extreme sports protection: up to $250,000 (international trips) or $50,000 (domestic trips) for accident and sickness expenses. Users should read the policy to ensure their plans qualify.
• Vacation rental damage protection: applicable for short-term rentals like Airbnb and VRBO or other rentals. Faye will reimburse you up to $3,000
• Cancel for Any Reason: up to 75% of the nonrefundable insured trip cost when purchased within 14 days of initial trip deposit
• Pet Plan Bundle: up to $2,500 for vet expenses and $250 for kenneling if your trip is extended unexpectedly
• Rental car care (for cars renting within the U.S. and Canada only): up to $50K in coverage for accidental damage by collision, vandalism, natural disaster or theft related to your rental car

Always check your other insurance policies if you’re looking for specific coverage types not included in this list. You might be surprised at the coverage automatically available to you. For example, U.S. auto insurance will extend to rental cars in the U.S. You can talk to your auto insurance company about any international travel.

Additionally, some credit cards offer travel protections, which are generally along the lines of basic travel cancellation insurance. If you have a travel credit card, it may be worth double-checking the protections that credit card provides. You can find our guide on the best travel credit cards here.

Faye Travel Insurance Cost

The premium you pay will depend on various factors, including the age of the travelers, destination, and total trip costs. The average cost of travel insurance is 4% to 8% of your travel costs.

After inputting some personal information, such as your age and state of residence, along with your trip details, like travel dates, destination, and trip costs, you’ll get an instant quote for  plans available for your trip. And from there, it’s easy to compare each option based on your coverage needs and budget.

Now let’s look at a few examples to estimate Faye travel insurance coverage costs.

• 23-year-old from Illinois taking a week-long, $3,000 trip to Italy: $162.18
• 30-year-old from California on a two-week vacation to Japan for $4,000 trip: $173.17
• Texas family consisting of two 40-year-old parents with a 10-year-old and 4-year-old on a two-week trip to Australia for $20,000: $919.70
• 65-year-old New Jersey couple traveling to for Mexico for two weeks for $6,000: $436.52

With these estimates, Faye isn’t the cheapest travel insurance policy. However, these costs are roughly in line with what you should expect to pay for an average travel insurance policy. 

How to Purchase and Manage a Faye Policy

To purchase a Faye policy, you’ll need to give them the following details about your trip:

• Destination
• Travel dates
• Number of travelers, their birthdays, and email addresses
• State of residence

Once you get your quote, you can input your trip cost as well as purchase any riders you qualify for. 

How to File a Claim with Faye

The easiest way to submit a claim with Faye is through its mobile app. The app has a 24/7 chat feature to ensure you get the assistance you need as quickly as possible.

You can also contact Faye via phone or email. Domestic travelers should call +1-833-240-7056, while international travelers should dial +1-804-482-2122. If you wish to contact the company via email, claims@withfaye.com is the best address.

Notably, one thing that sets Faye’s claims process apart from other travel insurance providers is that any payouts you receive will be deposited directly into your Faye Wallet. The Faye Wallet works similarly to an Apple Pay account, allowing Faye’s team to process claims faster. You can immediately access the money to pay for things like dog kenneling, replacing everyday toiletries and clothes, and more.

Customer reviews report that a claim might take a while to process on their own but calling Faye’s customer support line can expedite the claims process.

Faye Customer Service and Support

Although Faye is relatively new in the travel insurance industry, it’s built an excellent reputation among its customers. It has an average rating of 4.7 stars out of five on its Trustpilot page. Reviewers spoke highly of the buying process and customer service team. The claims process received mixed reviews, with some extended wait times, but reviews on the claims process were still positive overall. 

Faye’s mobile apps on Android and iOS play a significant role in your coverage, allowing you to manage your policy, file claims, and communicate with Faye’s customer service team. Faye’s Android app received 4.0 stars on the Google Play store, and its iOS app received 4.2 stars. 

In addition to positive reviews, it’s also worth mentioning that Faye regularly responds to reviews on Trustpilot as well as its mobile app. That said, contacting customer service directly is still the most reliable way to get assistance, as review response times from Faye range from same-day to two-weeks from when the review was made.

Compare Faye Travel Insurance

Learn more about how Faye Travel Insurance compares to some of the best travel insurance companies.

Faye vs. AIG Travel Insurance

While both Faye  and AIG offer apps for travel insurance customers, AIG’s app is currently only available to those with corporate bookings. In short, vacationers lack access to the app. Faye, on the other hand, has apps for both IOS and Android users.

Faye may be the way to go if you’re more comfortable navigating the insurance process on your phone or don’t plan to take a computer. Still, AIG may provide more options if you want more control over your claim limits.

AIG offers three levels of comprehensive travel insurance with varying limits. The company also has annual travel insurance plans, which may be a good fit if you plan to go on multiple trips this year. Overall, premiums are similar between the two companies.

Read our AIG Travel Insurance review here.

Faye vs. Allianz Travel Insurance

One of Faye’s main benefits is that it offers a large selection of add-on options that allow you to tailor your coverage to fit your needs. These include riders like a pet policy or an adventure sports rider.

At this time, Allianz only offers supplemental rental car insurance policies in addition to its comprehensive insurance plans.

However, Allianz may present a more straightforward and comprehensive option if you’re not in the market for hyper-specialized coverage. Both companies include emergency medical transportation and costs in base plans. Overall, Allianz is typically the more affordable option between the two.

Read our Allianz Travel Insurance review here.

Faye vs. World Nomads Travel Insurance

On the whole, Faye and World Nomads travel insurance are relatively similar. Both offer comprehensive insurance plans, coverage for extreme sports, and 24/7 claims assistance. However, it’s the finer details that set the two companies apart.

For its part, Faye’s most significant selling point is its mobile app and quick transfer of funds to its card. It also has the option to add on those tailored additional coverage riders, such as its pet plan bundle, cancel for any reason coverage, and vacation rental damage protection.

In contrast, World Nomads has two comprehensive plans, which means you can select your claim limits. Plus, the company allows you to extend your coverage if you stay away from home longer than you’d planned.

World Nomads premiums may also be more competitive depending on where you’re going.

Read our World Nomads Travel Insurance review here.

Faye Travel Insurance FAQs

Why You Should Trust Us: How We Reviewed Faye Travel Insurance

While reviewing Faye, we compared its offerings to other reputable travel insurance providers. Specifically, we compared the available plan options, add-ons, claim limits, coverages, exclusions, and typical policy costs.

Choosing the best policy for you and your co-travelers is about finding a policy with the right type of coverage and sufficient claim limits. Of course, price is a significant factor for many consumers. But specialty riders for daredevils and other details help consumers make the right decision. As such, we take all that into account.

You can read more about how we rate travel insurance products here.