Ticketmaster has come under fire yet again but this time its Coldplay fans who have fallen foul to the ticket selling site.
Fans of the British band were hoping to nab tickets to the six UK shows that will take place next summer on their record-breaking Music Of The Spheres World Tour.
Yet with general sales starting at 9am on Friday, fans were left in a last minute struggle because Ticketmaster announced that customers would need to authenticate their account – only to not send out a verification code.
For those who made it through, they were shocked to be notified that there was ‘limited availability’ within minutes of the sale starting, with fans accusing the site of selling too many tickets during Thursday’s presale.
Not everyone was upset, however, with ticket touts who had managed to nab tickets quick to list them for resale at prices of more than £1000 each.
It’s the latest drama Ticketmaster has faced after the site’s ‘dynamic pricing system’ came under fire for rocketing the price of Oasis tour tickets to as high as £355.
Coldplay fans have been left outraged and slammed Ticketmaster once again after a glitch left them in a desperate last minute struggle to get tour tickets
It’s the latest drama Ticketmaster has faced after the site’s ‘dynamic pricing system’ came under fire for rocketing the price of Oasis tour tickets to as high as £355
Taking to X, formerly Twitter, moments before tickets were released, frustrated fans explained they hadn’t received any codes and were therefore unable to purchase anything.
Fans shared: ‘Not again Ticketmaster, tried to log in for 8:30 only to be met with “change your password first” then “authenticate your account” and now I’m still waiting for a code that hasn’t come through and therefore I can’t join the waiting room! #coldplay #ticketmaster’;
‘Love that is asking me to put a code to authenticate my account but is not sending the code #Coldplay’; ‘Trying to enter the waiting room and it wants to verify it’s me….no validation code coming through.’
‘ticketmaster saying I need a code to verify my account and then just not sending the code??? make it make SENSE #coldplay’;
Within minutes of the ticket sale going live fans who were able to join the queue were also shocked to receive notifications saying there were ‘limited tickets’ available.
They shared: ‘I’m 35,000 In the q. Am I wasting my time, tickets sold out by then??? #coldplay #coldplaytickets’; ‘I spent all day in presale queues yesterday; I joined the waiting room at 8:30 today. I’m already getting this message at 9:05 for the general sale gutted! #Coldplay #Ticketmaster’;
‘They’ve sold most during pre sale limited tickets already #Coldplay’; ‘would be good to know why all ticket types are already extremely limited 2 mins before general sale has even started #coldplay #ticketmaster’;
‘Joined the queue for Coldplay at less then 8000 and within 5 minutes it comes up with “tickets are extremely limited” whyyyy would you basically sell out your presale so no one can get them on general sale’; ‘ticketmaster is actually diabolical, tickets go on sale at 9am and are practically sold out by 9:02am? #coldplay #Ticketmaster’;
‘i’m not religious but i truly believe there is a special place in hell for people who buy concert tickets and resell them two minutes after their purchase for inflated rates #Coldplay #Coldplay2025 #Ticketmaster’;
Ticketmaster is currently facing an investigation from the competition watchdog over the Oasis concert ticket sales drama.
The Competition and Markets Authority said fans ‘may not have been given clear information about ticket prices’ as they struggled to snap up tickets for the Oasis Live ’25 tour earlier this month.
Watchdogs are also set to assess whether concert-goers were pressured into buying the tickets within a short space of time and at a higher price than they thought they were going to pay.
It came after Oasis appeared to blow up some of the goodwill built up by fans over 15 years in a matter of days after announcing the reunion tour – as would-be concert-goers hit out at ‘dynamic pricing’ that doubled standing ticket prices.
Scalpers also appeared to scoop tickets in bulk and placed them on resale websites for vastly inflated figures.
An investigation being launched does not mean Ticketmaster has definitively broken consumer law.
With sales starting at 9am on Friday, fans were left in a last minute struggle because Ticketmaster announced that customers would need to authenticate their account – only to not send out a verification code
As part of Coldplay’s shows, which will take place at London’s Wembley Stadium and Craven Park Stadium in Hull – a limited number of £20 tickets will be made available.
In a statement, the group said: ‘A limited number of Infinity Tickets are released for every Coldplay show to give fans the chance to attend the Music Of The Spheres World Tour at a super low price.
‘They cost the equivalent of £20 / $20 / €20 per ticket and must be brought in pairs. Infinity Tickets are randomly allocated anywhere in the venue – from the back row to the floor to the best seat in the house.’
Fifty percent of the tickets for the Hull shows – the band’s first ever concerts in the city – were released to local fans (with HU, YO, DN or LN postcodes), via Ticketmaster on September 26 at 6pm.
Coldplay’s decision to offer low-priced tickets, as well as prioritising local fans and supporting grassroots venues, has earned a sea of praise from fans on social media.
Posts to X have included: ‘Coldplay doing a limited run of £20 tickets for their upcoming UK shows just proves that bands have a choice to make their gigs more afforable;
‘Gotta say that is fantastic – 10% of proceeds is gonna make a huge difference to grass roots. Brave to Coldplay team and all involved;’
‘This is amazing news and the start of something big. All thanks to the tireless campaigning and a lot of shouting by @markdavyd & @musicvenue trust. Well done;’
‘As usual, this band lead the way! See you at Wembley (hopefully!)’
‘Wouldn’t normally mention thingsl like this but bravo to @coldplay chaps – supporting the @musicvenue trust with a significant slice of ticket revenue. Will make a huge difference to our scene;’
Coldplay previously announced six new UK shows set to take place next summer as they extend their record-breaking Music Of The Spheres World Tour
Coldplay’s decision to offer low-priced tickets, as well as prioritising local fans and supporting grassroots venues, has earned a sea of praise from fans on social media
‘Coldplay giving priority to local fans I’ve never been so happy;’
Coldplay are reportedly paying a seven-figure sum to their former manager Dave Holmes, after he sued the band for £10 million.
The band parted ways with Dave back in 2022 after over two decades, sparking a dramatic and lengthy legal battle.
In 2023, Dave claimed he was owed £10million in unpaid commission for Coldplay’s tenth and eleventh albums, which are both yet to be released.
However, the band, led by frontman Chris Martin, countersued for £14million, claiming Holmes lost control of budgeting for their Music of the Spheres tour, and overspent by £17.5million.
Documents filed at London’s High Court, obtained by The Sun, stated that Coldplay agreed an undisclosed seven-figure settlement to prevent private details being made public in court.
A source added: ‘Chris and the band are happy they’ve drawn a line in the sand but it has come at a price. The settlement cost them millions. They just want to move on.’
Since Dave’s departure, Chris’ best friend, Phil Harvey, who helped fund their first recording and was then known as the band’s fifth member, has stepped in to lead their management team.
Last year, Coldplay’s legal battle with their former manager took a dramatic turn, when Dave accused the band of ‘making up’ tales of mishaps and ‘ethical lapses.’
Holmes told MailOnline that he believe the British group led by Chris Martin ‘knew they were in trouble,’ after the countersued for £14 million.
Hitting back at the writ, a spokesman for Holmes told MailOnline in October: ‘Coldplay knows they’re in trouble with their defence.
‘Accusing Dave Holmes of non-existent ethical lapses and other made-up misconduct will not deflect from the real issue at hand: Coldplay had a contract with Dave, they are refusing to honour it and they need to pay Dave what they owe him’.
Coldplay believed that its tour suffered spiralling costs due to Holmes.