Friday, November 22, 2024

Canary Islands, Greece and Spain holidays in chaos as EasyJet cancels flights

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Thousand of passengers had their holidays plunged into chaos, after flights were cancelled at the last minute by EasyJet.

Flights to Spain, Turkey, Greece and the Canary Islands were all affected by the cancellations, which left people stranded both in the UK and abroad.

EasyJet apologised for the chaos, saying it had done “all possible” to minimise the disruption.

The airline said the problems were a result of air traffic control restrictions across the network.

Passengers described having to sit for hours in airport waiting lounges, as they waited in hope for their flights to take off.

Bev and Wayne Holland were supposed to fly from Manchester Airport to Malaga at 5pm on Thursday.

They were informed their flight had been delayed for five hours, only then to be informed it had been cancelled.

The couple told MailOnline: “Our flight was due to leave at 5pm and this morning we received a message to tell us the flight had an hour delay, that soon increased to 5 hours, however clearly instructed us to still check in as normal.

“Once in the lounge we settled for a hefty delay, the flight was scheduled for 22:00. About 4:30 we saw the flight was showing on screen as cancelled.

“EasyJet say this was out of their control. The fact they knew this morning that flight was delayed how can that be out of their control.”

Other passengers suffered a similar fate, as the travel chaos spread to other airports around the uK.

John Done and his partner waited for five hours at Liverpool Airport, before being told their flight to Cyprus had been cancelled.

Although they were able to book a flight with another airline, the couple lost three nights of their all-inclusive holiday.

He said: “Myself and partner were at Liverpool Airport for five hours today to be told at gate cancelled with no notice or explanation.

“I had to book with Jet2 for Sunday and reschedule hire car we were picking up. It’s disgusting.”

EasyJet said the cancellations were due to air traffic control restrictions due to bad weather.

A spokesperson said: “We did all possible to minimise the impact on our customers and provided those on cancelled flights with options to rebook or receive a refund, as well as hotel accommodation and meals where required.

“The safety and wellbeing of customers and crew is EasyJet’s highest priority and we would like to apologise to customers for the inconvenience caused as a result of the weather.”

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