Tuesday, November 5, 2024

EasyJet cancels a raft of flights to summer hot spots plunging hundreds of UK holidays into chaos

Must read

EasyJet has cancelled a raft of flights at short notice, leaving families’ holiday plans in disarray.

Passengers arriving to check in at Edinburgh and Glasgow airports were sent back home as flights were axed, sending their travel plans in turmoil.

One traveller, Sarah Machete, said her wedding in Naples had been thrown into chaos after the airline cancelled her outbound flights today, offering her a journey on Saturday instead.

She wrote: ‘So…was just about to leave for the airport for our flight to Naples for our wedding & got a message from to say our flight has been cancelled. 

‘easyJet response…. Your only option is the flight on Saturday! Zero s*** given by their customer service.’

Easyjet have cancelled several flights at short notice to holiday destinations from two UK airports (file photo)

Flights from Glasgow and Edinburgh Airports were cancelled at short notice

Flights from Glasgow and Edinburgh Airports were cancelled at short notice

Instead of travelling today, the bride-to-be has now been forced to fly to Luton before getting an onward connection to Naples at 6am tomorrow morning. She says the chaos has also cost her a night of the villa she booked.

Another man on the same flight said that two days of his holiday had been struck off because of the last minute cancellation.

He wrote on X: ‘easyJet have cancelled our flight from Edinburgh to Naples and rebooked us so we lose nearly two days of our holiday. Why are we not booked on another airline to get us to Naples today.’

Guy Houston arrived at 5am with his family at Glasgow airport for a package getaway to Tunisia, only to be advised that their flight wasn’t going just 65 minutes before departure time.

He told the Daily Record that the family had been informed that the flight was cancelled due to storms, and that there were no easyJet staff to help.

Almost 400 miles south, a passenger called Kate complained she had been left stuck at Bristol Airport for seven hours, leaving her holiday to Dalaman ‘down the pan’. 

She told MailOnline passengers had been boarded and had waited an hour on the tarmac until they were told the flight was cancelled. 

 ‘Apparently three flights to Dalaman have been cancelled this week. There were rumours it was a staff problem but they must have known hours before. The flight was already late’, she said.

‘The crew had boarded at 4pm and they waited until  5.10pm to cancel. The systems are broken.’

Sarah Machete said the cancellations had thrown her dream wedding in Naples into chaos, when her flight from Scotland was cancelled forcing her  to spend a night at Luton airport in order to get there

Sarah Machete said the cancellations had thrown her dream wedding in Naples into chaos, when her flight from Scotland was cancelled forcing her  to spend a night at Luton airport in order to get there

She added: ‘We are now going to Cornwall by car. Lovely. I’m sure all the Turkish lire we bought will gain value. 

‘It’s a scam. All you really want is fairness, clear communication and human interaction.’

EasyJet said it had done ‘all possible’ to minimise the impact of the disruption on passengers which it said were due to air traffic control restrictions.

‘We are sorry that the impact of ATC restrictions across the network yesterday, caused by adverse weather, meant that some aircraft were out of position this morning and as a result some flights to and from Edinburgh and Glasgow were unable to operate’, a spokesperson for the airline said.

‘We did all possible to minimise the impact on our customers and provided those on cancelled flights with options to rebook or receive a refund, as well as hotel accommodation and meals where required.

‘The safety and wellbeing of customers and crew is easyJet’s highest priority and we would like to apologise to customers for the inconvenience caused as a result of the weather.’

Latest article