THERE is travel chaos at Heathrow Airport after an “IT outage left passengers stranded on planes and “waiting hours” for bags.
Taking to X, one person wrote: “Chaos at Heathrow terminal 5. No information. IT system down. We waited one and a half hours for baggage and are now on our way home without bags.
“We have to claim and have them delivered. Information would have been good – no one to say what was happening.”
Another person added: “Hey @HeathrowAirport Where’s my baggage? Been waiting at terminal 5 for BA929 luggage from Tirana, but nothing has been delivered. You’ve made a weird announcement that we’ve got to wait for 2 hours before we can fill in a form. WHAT’S HAPPENING?”
Brit Richard White, 59, told The Sun of how he was stuck on his flight for an hour at the airport.
He said: “So we were on the runway for over an hour after we landed. The pilot wanted passengers to keep their seatbelts on because we could move any moment.
“The problem was that a lot of people needed the toilet. At one point the pilot had to move the plane at short notice, when some people were in the toilet. It really was very difficult.”
Richard, based in Copenhagen, said there were chaotic scenes in the T5 baggage area.
He said: “We were fine because we only had hand baggage. But we saw a lot of people getting very upset waiting for their cases. It looked a mess.”
The incident comes days after a major outage at Manchester Airport plunged flights into chaos.
A spokesperson for Heathrow Airport responded: “We are sorry to hear that you have not yet received your luggage, and can appreciate the frustration caused.”