Sunday, November 17, 2024

New Samsung oven left us cold — and hungry

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I bought a Samsung series 6 dual flex oven from Marks Electrical at the end of April for £749 but it wasn’t installed by an electrician until July 22 because my kitchen was being refurbished. For the first two weeks of use we noticed that all meals were undercooked. This was particularly worrying if they were frozen because of the safety aspect but, more generally, the food was ruined.

Using thermometers, I discovered that if the oven was set to 200C it would show on the display that the temperature was increasing and would chime that it was ready, but the actual temperature was only about 155C. It could get up to about 178C or occasionally 182C momentarily. After many telephone calls, Samsung gave me

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