Mohamed Al Fayed, the former owner of Harrods, “was a monster” enabled by a system that “pervaded” the London store, a lawyer for his accusers has said.
The late Harrods owner was described as a “sexual predator” who assaulted staff and threatened them over a 25-year-period, barristers representing dozens of women told a press conference in London on Friday.
Dean Armstrong KC said it was time Harrods “took responsibility” after allegations against Fayed – including rape – were made in a BBC investigation this week.
Harrods has said it is “utterly appalled” by the allegations and has condemned his actions “in the strongest terms”.
At the press conference around 20 survivors sat at the front, at times nodding in agreement, and often shaking their heads as they listened intently to what was at times grim and disturbing details of allegations against Fayed.
Some women were too afraid to come to the event.
But Natacha spoke out about her time working for Fayed when she was 19. She said she was speaking out now for the sake of her own daughters and nieces.
She described Fayed as “clever and manipulative” and someone who “prayed on the most vulnerable”.
Natacha said Fayed subjected her to a forced kiss, made her sit on his lap so he could “explore” her body, and on one occasion forced himself on her in his private apartment.
He threatened her, saying he knew where she and her family lived and that she would “never work in London again” if she spoke out about what had happened to her.
The press conference heard how many women who worked for him were subjected to intrusive medical tests, including full cervical smears and having their ovaries checked.
They were either not told the results of those tests or suffered what was described as “degrading and humiliating comments” by Fayed about the test results.
Natacha told reporters she believed the medical examinations were used to evaluate their sexual “purity”.
The news conference was told about claims of extensive surveillance within Harrods and of phone lines being bugged.
Mr Armstrong characterised Fayed’s behaviour as “systematic abuse”.
On Harrods he said: “They have full culpability for the abuse these women suffered.”
He added: “It is time that they took responsibility, and it is time that they set matters right.”
Victims still suffer nightmares, depression and anxiety, reporters were told.
In response to the BBC investigation, Harrods acknowledged that while it was owned by Fayed, “as a business we failed our employees who were his victims and for this we sincerely apologise”.
“The Harrods of today is a very different organisation to the one owned and controlled by Al Fayed between 1985 and 2010, it is one that seeks to put the welfare of our employees at the heart of everything we do.”
It continued: “Since new information came to light in 2023 about historic allegations of sexual abuse by Al Fayed, it has been our priority to settle claims in the quickest way possible, avoiding lengthy legal proceedings for the women involved.
“This process is still available for any current or former Harrods employees.”
It said that while it could not undo the past it wanted to ensure such behaviour never happened again.
Mr Armstrong said it was “simply not true” for Harrods to say that it was unaware of the allegations until 2023.
US lawyer Gloria Allred, who has acted in several high-profile sexual abuse cases, said: “Underneath Harrods’ glitz and glamour was a toxic, unsafe and abusive environment.”
“Something was rotten at the core of Harrods,” she added. “It is not enough for Harrods to say that they are sorry.”
The lawyers were also asked if they were aware of any other allegations against Fayed in relation to his other business interests at Fulham FC and the Ritz in Paris.
Barrister Maria Mulla said they are representing women who were employed at the Ritz but not anyone related to Fulham.
Fulham FC said in a statement: “We are deeply troubled and concerned to learn of the disturbing reports following yesterday’s documentary. We have sincere empathy for the women who have shared their experiences.
“We are in the process of establishing whether anyone at the Club is, or has been, affected.”
The Ritz in Paris has also been approached by the BBC for a response.
Mr Armstrong said they were in the process of taking on “many more” clients than the 37 they are already representing.
Asked why they were not launching proceedings against Fayed’s estate, they said they were not ruling anything out.
Since the BBC investigation was published, more women have come forward to accuse Fayed of assaulting them.
That includes a woman the BBC is calling Melanie, who said she was sexually assaulted by Fayed at his Park Lane flat.
There, she said he pressured her into agreeing to visit again, before “he put his hands on my breast and said some pretty disgusting things”.
Former staff have told the BBC that he would regularly tour the sales floors looking for young female assistants to promote to working in his office.