PARoyal Mail could be allowed to end the delivery of second class letters on Saturdays, as part of reforms being considered by the regulator.
Ofcom is also investigating whether to allow second class deliveries to be made on alternate weekdays, which could help cut costs for Royal Mail.
The regulator has been reviewing the Universal Service Obligation under which Royal Mail is required by law to deliver letters six days a week and parcels five days a week.
The number of letters sent through the post has been falling steadily for years while parcels volumes have grown, leading to millions of pounds in losses at Royal Mail.
Lindsey Fussell, Ofcom’s group director for networks and communications, told the BBC’s Today programme the universal service “does need to change”.
“To be clear, no change is not really an option, otherwise it is going to be unsustainable and we’re all going to have to pay a lot more for it,” she said.
Royal Mail’s owner, International Distribution Services, said that “change cannot come soon enough”.
It had proposed axing second class mail on Saturdays as well alternate weekday deliveries – both of which options are now being examined by Ofcom.
In theory, it would mean second class deliveries being made on Monday, Wednesday and Friday one week then Tuesdays and Thursdays the following week.
IDS chief executive Martin Seidenberg said: “The universal service faces a very real and urgent financial sustainability challenge.”
Ofcom said no final decision had been made and it continues to review the possible changes. It aims to publish a consultation nearly next year and make a decision in the summer.
Last year, Ofcom fined Royal Mail £5.6m for failing to meet its first and second class delivery targets.
Ms Fussell said: “We’re now looking at whether we can get the universal service back on an even keel in a way that meets people’s needs.”
“But this won’t be a free pass for Royal Mail – under any scenario, it must invest in its network, become more efficient and improve its service levels.”
The number of letters being sent in the UK has halved since 2011, according to the regulator. In contrast, parcel volumes have jumped, especially during the pandemic when lockdowns led millions to shop online.
Royal Mail is also facing increased competition from other parcel delivery companies.
It has hiked the price of stamps a number of times over the past couple of years. In March, the cost of both first class and second class stamps rose by 10p each, to £1.35 and 85p respectively.
In its last full financial year, Royal Mail’s losses stood at £348m.
IDS is in the process of being bought by Czech billionaire Daniel Kretinsky for £3.57bn.