Thursday, September 19, 2024

Oasis fans fury grows over price gouging as Ticketmaster’s ‘dynamic pricing’ sees seats sold for £350 amid 11-hour queues and website jams for fans – while others are listed for more than £6,000 on resale sites

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Oasis fans are fuming over the prices for the 90s band’s reunion after Ticketmaster’s ‘dynamic pricing’ saw seats sold for £350 amid 11-hour queues and website jams.

Many fans of the Gallagher brothers were left devastated yesterday after the band revealed tickets for their summer tour had sold out.

Many dedicated music-lovers queued for eleven hours battling to get their hands on the gold-dust passes.

An estimated 14million people had desperately vied to secure their spots at the gigs but many hit out at Ticketmaster over its ‘disgusting’ ‘In Demand’ prices reaching as high as £350, plus fees.

Politicians accused Ticketmaster of ‘fleecing’ fans with its dynamic pricing, and Irish MEP Regina Doherty called for an investigation into the pricing structure for tickets sold for the two Oasis gigs at Croke Park in Dublin.

Within minutes of the sale going live, tickets were being resold for up to £10,000 by greedy touts.

As of this morning, prices for tickets on the reselling website are still listed in the thousands, with the lowest being £761 and the highest £9,000.

Noel and Liam Gallagher proved they had buried the hatchet on their 15-year feud as they met up this summer to pose for a photo together to mark the Oasis comeback tour

Group portrait of British rock band Oasis at Nomad Studios in Manchester in 1993

Group portrait of British rock band Oasis at Nomad Studios in Manchester in 1993

On Sunday morning, the reselling website Viagogo was listing tickets for the Wembley July 25 gig for between £761 and £5,369

On Sunday morning, the reselling website Viagogo was listing tickets for the Wembley July 25 gig for between £761 and £5,369

Meanwhile, for the Manchester July 11 gig, tickets on Viagogo cost between £687 and £6,710

For a VIP ticket for the Manchester July 11 gig, it costs a whopping £9,041 on the resale site

Meanwhile, for the Manchester July 11 gig, tickets on Viagogo cost between £687 and £9,041

Politicians accused Ticketmaster of 'fleecing' fans with its dynamic pricing

Politicians accused Ticketmaster of ‘fleecing’ fans with its dynamic pricing

Throughout the morning and the afternoon devotees fought to give themselves the best chance of seeing Noel and Liam Gallagher live 15 years after the warring brothers split.

Many posted pictures of their ‘ticket stations’ as they each used several laptops, iPads and mobiles.

Others – who managed to get through to buy their tickets – raged after various sites hiked up their prices because the passes were ‘in demand’.

Fans have called for the boycott of Viagogo as greedy resellers began trying to flog reunion tour tickets for almost £7000.

Tickets for Oasis’s upcoming reunion tour were meant to start at £74.25 for seated tickets at their Wembley shows, with the most expensive ticket being a £506.25 pre-show party, exhibition and seated ticket package.

Standing tickets were originally listed from £151.25, and seated from £74.25 in London – but apparent screenshots from the Ticketmaster website offering In Demand standing tickets for 415.50 euros each, plus fees, equivalent to around £350. 

On Viagogo, tickets for the show at the Principality Stadium on July 4 are being sold for between £817 and £2,969

On Viagogo, tickets for the show at the Principality Stadium on July 4 are being sold for between £817 and £2,969

Screenshots posted on X of the Ticketmaster website shows Standing Tickets costing £355

Screenshots posted on X of the Ticketmaster website shows Standing Tickets costing £355

A floor standing ticket for Oasis at Wembley in July 2009 priced at £38.10.

On Sunday morning, the reselling website Viagogo was listing tickets for the Wembley July 25 gig for between £761 and £5,369.

In Cardiff, original tickets were said to cost £73, but some X users posted screenshots of tickets costing £356 to £438.

On Viagogo, tickets for the show at the Principality Stadium on July 4 are being sold for between £817 and £2,969.

In the band’s home city of Manchester, tickets were meant to start from £148.50, with only standing available alongside a number of hospitality and luxury offerings.

But screenshots posted on X of the Ticketmaster website shows Standing Tickets costing £355.

Meanwhile, for the Manchester July 11 gig, tickets on Viagogo cost between £687 and £6,710 – with VIP tickets being a whopping £9,041.

Some Oasis ticket hopefuls also reported being ‘suspended’ by Ticketmaster UK and Ireland after it accused them of being ‘bots’.

Even celebrities hit out at the Oasis ticket fiasco, with TV and radio presenter Dan Walker posting on X: ‘There has got to be a fairer, simpler, more efficient way of selling tickets that isn’t so open to touts, scammers, resellers & bots. #Oasis

‘In the queue, out of the queue, refresh / don’t refresh, wait in line, back of the line, accused of being a bot… timed out.’

He added in a separate post: ‘How many times have you refreshed Ticketmaster?’

The Ticketmaster website acknowledges dynamically-priced tickets based on demand

The Ticketmaster website acknowledges dynamically-priced tickets based on demand 

BBC journalist Victoria Derbyshire was also left frustrated by the booking process.

She posted at 11.23am with a screenshot of Ticketmaster telling her she was in the queue: ‘Has anyone actually managed to get a ticket today yet?’

Zarah Sultana, the Labour MP for Coventry South, said she waited three hours for tickets only for the site to crash.

Oasis assured fans on social media that tickets ‘can only be resold at face value via Ticketmaster and Twickets’.

‘Tickets appearing on other secondary ticketing sites are either counterfeit or will be cancelled by the promoters.’

Ticketmaster’s ‘dynamic pricing system’ was criticised by appalled Oasis fans as tickets for the band’s sought-after reunion tour reached as high as £355.

The system, which has regularly been used in America, works by altering the prices of tickets based on demand similar to an Uber journey or seats on flights.

Dynamic pricing is a relatively new phenomenon in the UK but it has already enraged the fans of Taylor Swift, Bruce Springsteen and Harry Styles.

A similar phenomenon occurred with tickets for Harry Styles’s concert at Slane Castle last year when tickets on the site were sold for €195 instead of €97.

It works on the logic that by increasing prices on official websites, touts will be scared off and Ticketmaster and the artists will be able to keep the extra profit.

A government spokeswoman said in a statement: ‘Everyone deserves a fair chance to see their favourite artists live, that is why vendors are required by law to be transparent about their ticket prices. 

‘We want to go further to put fans back at the heart of music, and will bring in protections to stop people being ripped off by touts.’

The managing director of ticket resell website Viagogo defended the decision to sell opportunities to see the band at beyond the price set by the organisers.

Before the price surge, tickets for the Irish dates were offered at up to £220

Before the price surge, tickets for the Irish dates were offered at up to £220

While the band said there were measures in place to avoid resales of tickets above face value, fans criticised ticket-selling websites over the pricing of their 'in demand' tickets online

While the band said there were measures in place to avoid resales of tickets above face value, fans criticised ticket-selling websites over the pricing of their ‘in demand’ tickets online

The 1996 Oasis gigs at Knebworth saw the largest ever demand for gig tickets in UK history

The 1996 Oasis gigs at Knebworth saw the largest ever demand for gig tickets in UK history

Cris Miller said: ‘This is a dream event anticipated by millions worldwide.

‘Our number-one tip for fans using secondary marketplaces is to continue to check prices outside of the first few weeks of sale.

‘Demand will be at its peak when tickets hit the on-sale but it’s not a normal reflection of what tickets can and will go for.

‘Just this summer tickets for Taylor Swift’s Eras Tour in the UK sold on our platform for as low as £80.’

He added: ‘In the case of Oasis – a highly anticipated event – we saw the primary sites struggling to manage demand even before the on-sale, and site crashes.

‘We know fans are frustrated with the process and we know there is a better way.

‘We continue to support industry collaboration to ensure the entire ticketing market works for fans and the live entertainment industry.

‘Resale is legal in the UK and fans are always protected by our guarantee that they will receive their tickets in time for the event or their money back.’

Ticketmaster said in a statement: ‘In Demand Tickets are dynamically-priced tickets.

‘Based on demand the prices of these tickets may change.

‘These tickets are not part of VIP packages – they are tickets only.’ 

The Advertising Standards Authority (ASA) told the BBC it could not pass comment on Ticketmaster’s pricing structure. 

‘We encourage anyone with concerns to get in touch with us and we’d carefully assess whether there were any grounds for action,’ an ASA spokesperson said. 

But they added: ‘Our rules (the Advertising Codes) are clear quoted prices must not mislead.’

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