Something Extraordinary Every Day™
As our Travel Coordinator, you will work to support our internal guests on all aspects of travel whilst always delivering unreasonable hospitality. You will work closely with our nominated travel provider to help our internal guests navigate their way through the complexities of travel.
What you will be doing
- Ensure high standards of service to internal guests at all levels of the organisation.
- Efficiently supporting travel user queries and support on SAP Concur, Conferma, Evolvi Rail.
- Help travellers in relation to flight information, times, and schedules.
- Daily flight checks to ascertain any delays and cancellations.
- Keep varied calendars with scheduled conference dates, and busy hotel periods.
- Provide accurate and timely reports against budget, out of policy and other management reports.
- Update the approved corporate hotel/taxi list on a regular basis, consulting with other Villages for correct and current information.
- Assist with flight options and costs for press trips.
- Book and coordinate conference flights, ensuring minimal requirement for taxis by having arrival and departures around the same times.
- Event Management by consulting with suppliers to find venues, negotiate hotel rates and contracts and to oversee the smooth running of an event from a travel perspective.
- Requirement to work on site within UK and overseas during major internal events.
- Review, update, and maintain travel policies across the Group as well as the intranet pages up to date and accurate.
- Keep accurate records and analysis of business travel costs and activities.
- Requirement to be on call in the evenings and weekends on a rota basis within the team to support any crisis management.
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
- Prior experience in the travel industry – TMC, airline, hotel and/or events.
- Good understanding of airlines and airfares.
- Experience with supplier negotiation.
- Strong written, verbal, and interpersonal communication skills.
- Excellent computer skills.
- Strong organisation skills.
- Ability to work under pressure.
- Keen eye for detail.
- Strong customer service skills.
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better – our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:
- Authenticity – Always do the right thing
- Innovation – Think outside of the box
- Passion – Do what you love and love what you do!
- Critical Thinking – Challenge the obvious
- Vision – Be mission driven always
Why we’re exceptional
The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:
Looking after you: You’re entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations
Treating you: Discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus
Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career
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Come and live your story with us
The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone – regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity – to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!